Each piece at A001 LTD is made by hand to order, often to individual specifications.
For this reason we are unable to accept returns. In case of a fault products will be replaced or returned. For any further details kindly refer to our Terms & Conditions.
At times we may hold stock, which is available at a 50% returns fee. Please enquire for existing stock.
A001 LTD is not liable for the following:
Damage caused by improper installation or assembly by the customer or customer’s agent
Damage caused by improper cleaning solutions or methods
Damage caused by the improper use and installation of electrical connections
Damage caused by exposure to weather or improper environment
Any costs of installation, removal or reinstallation
Any parts purchased separately from the original light pieces
Damages must be documented and reported within 10 business days of receiving your goods. A001 LTD cannot be held responsible for damages reported after this time. Please retain all packaging and crating along with detailed photos of your items so we can validate your claim to our shipping agents.
Purchaser must note any damages upon receipt of delivery, along with documentation and photographs of the item/s and packaging.
For any additional questions, kindly contact us at