Returns

Each piece at ATELIER001 LTD is made to order by hand, often to individual specifications. For this reason we are unable to accept returns. In case of a fault products will be replaced or returned. For any further details kindly refer to our Terms & Conditions.

At times we may hold stock, which is available at a 50% returns fee. Please enquire for existing stock.

DAM­AGES

ATELIER001 LTD is not li­able for the fol­low­ing:

• Dam­age caused by im­proper in­stall­a­tion or as­sembly by the cus­tomer or cus­tom­er’s agent
• Dam­age caused by im­proper clean­ing solu­tions or meth­ods
• Dam­age caused by the im­proper use and in­stall­a­tion of elec­trical connections
• Dam­age caused by ex­pos­ure to weather or im­proper environment
• Any costs of in­stall­a­tion, re­moval or re­in­stall­a­tion
• Any parts pur­chased sep­ar­ately from the original light pieces

Damages must be documented and reported within 10 business days of receiving your goods. ATELIER001 LTD cannot be held responsible for damages reported after this time. Please retain all packaging and crating along with detailed photos of your items so we can validate your claim to our shipping agents.

Purchaser must note any damages upon receipt of delivery along with documentation and photographs of the item(s) and packaging.

 

For any additional questions, kindly contact us at
info@atelier001.com